Question 1

What is your return policy?

Accepted Answer

We will exchange any merchandise in its original condition within 7 days of purchase. You are responsible for the return shipping costs (unless the product is damaged or defective).

If your order arrives damaged, please reach out to info@lumiererene.com with an attached photo and additional details and we will address your inquiry accordingly.

Question 2

Where is your studio located?

Accepted Answer

140 Wood Road Suite 405D Braintree, MA.

Question 3

What are Lumiére René candles made with?

Accepted Answer

All Lumière René Candles are made with high quality coconut soy wax.  Our high quality phthalate free fragrances are infused with essential oils to ensure a clean burn and toxin free scents.

Question 4

What is the burn time on a Lumière René candle?

Accepted Answer

We recommend our candles be burned no more than 4 hours at a time. Burn time varies from 48-80 hours depending on the candle size.

Question 5

How fragrant are your candles?

Accepted Answer

All of our candles are fragrant and are expected to fill up large spaces. We've received positive feedback from our customers on how our candles fill up spaces. We pride ourselves in offering scents that leave a lasting impression in your space.

Question 6

What shipping methods do you use?

Accepted Answer

We use USPS Priority Mail and UPS.

For wholesale orders, we ship through UPS or FedEx.

Pick-Up is also available in our candle studio Wednesday - Fridays from 4pm-7pm.

Question 7

How long does shipping take?

Accepted Answer

Our candles are handmade and poured in small batches to ensure consistency and quality. Please allow 7-10 business days for processing and shipping.

Question 8

Do you offer wholesale?

Accepted Answer

Yes, we do offer wholesale for larger orders. Please visit our wholesale page to submit an inquiry and we will get back to you shortly.

Question 9

How do I access my Light & Listen playlist?

Accepted Answer

You should expect to receive a QR code with your order that you can scan to access your playlist link. If you are having issues accessing the link, when you receive your package, please reach out to info@lumiererene.com

Question 10

How do I scan the QR code I receive with my package?

Accepted Answer

To scan the QR code, open your camera app, scan the code and tap the banner that pops up on your screen.

Question 11

Can I host a private candle-making party at your studio?

Accepted Answer

Yes! We love hosting events for our Lumiere Rene Fam. For booking inquiries, please reach out to us at info@lumiererene.com.() Please note that our studio holds up to 6 people, ensuring a cozy and intimate experience.

FAQ